Shipping policy
Last updated: October 15, 2026
Processing and dispatch
Orders are typically processed within 24 hours and dispatched within two (2) business days of order acceptance. During peak periods (holidays, special launches) processing may take longer. You'll get a confirmation email when you order and a second email with your tracking number when your package ships.
Subscription orders are dispatched automatically after each successful recurring billing.
Shipping rates
| Order total | Shipping cost |
|---|---|
| Under $49 | $4.95 standard tracked shipping |
| $49 and over | FREE standard tracked shipping |
The same rates apply to every country we ship to. Tip: two kits bring your order over $49, so shipping is free.
Estimated delivery times (standard shipping, in business days after dispatch)
| Destination | Estimated delivery |
|---|---|
| United States | 5–9 (Alaska, Hawaii and remote areas may take longer) |
| Canada | 9–12 |
| United Kingdom | 7–10 |
| Germany, Netherlands, France, Austria | 5–11 |
| Rest of Europe | 10–20 |
| Australia, New Zealand | 9–14 |
| South America | 7–20 |
| All other international destinations | 10–20 |
Delivery times are estimates, not guarantees, and may be affected by customs processing, natural events, carrier transfers or transportation strikes, which are outside our control.
Customs, duties and taxes
Orders shipped outside the United States may be subject to import duties, taxes or customs fees charged by the destination country. Unless they're shown at checkout, these charges are set by your local authorities and are the recipient's responsibility. Customs processing can add time to delivery.
Tracking your order
Use the tracking link in your shipping email, or visit our Track Your Order page. Tracking can take up to 24 hours to show the first scan after your label is created.
Address accuracy
Please double-check your shipping address at checkout. If you spot a mistake, email us right away at hello@retouvelle.com. We can update the address if the order hasn't shipped yet. If a package is returned to us because of an incorrect address, we'll reship it once you confirm the right one.
Lost, stolen or delayed packages
- No tracking movement for 7 business days: contact us and we'll open a trace with the carrier.
- Marked delivered but not received: check with neighbors and your mailroom, and wait 48 hours, as carriers sometimes mark packages delivered early. If it still hasn't turned up, contact us and we'll help.
- If a package is confirmed lost, we'll send a replacement or a full refund at no cost to you.
Damaged packages
If your order arrives damaged, email us within 14 days of delivery with a photo and we'll replace it free of charge. See our Refund Policy.
Questions
Email hello@retouvelle.com. We reply within 1 business day.