Free shipping over $49  ·  30-day money-back guarantee  ·  Processed within 24h

Track your order

Where's My Order?

Orders are processed within 24 hours and dispatched within 2 business days. As soon as yours ships, we email you a tracking number.

1

Open your shipping email

Look for the shipping confirmation from Retouvelle. Check spam or Promotions if you can't find it.

2

Tap “Track your order”

You'll see live updates from the carrier. The first scan can take up to 24 hours to appear.

3

Or sign in

Created an account at checkout? Sign in to see your order status.

Something not right?

  • No shipping email after 3 business days: check spam, then email us.
  • Tracking hasn't moved for 7 business days: we'll open a trace with the carrier.
  • Marked delivered but not received: check with neighbors and your mailroom and give it 48 hours. If it still hasn't arrived, we'll help.

Email hello@retouvelle.com with your order number. We reply within 1 business day. See our Shipping Policy for details.

We're here to help

Still Have a Question? Just Ask.

Email hello@retouvelle.com. Real people, reply within 1 business day.

Email usRead the FAQ
  • 30-day money-back guarantee
  • Processed within 24h
  • Free shipping over $49