Refund policy

Last updated: October 15, 2026

Our 30-Day Money-Back Guarantee

We want you to love how your part and hairline look. If you don't, you're covered for 30 days from the day your order is delivered.

  • No forms, no return shipping. Email us at hello@retouvelle.com with your order number and a line about what didn't work for you. You don't need to send the product back.
  • Full refund. We refund the full amount you paid for the order, including any shipping you paid, to your original payment method.
  • Fast. We confirm your refund within 2 business days of your email. Depending on your bank or card issuer, it can take another 5–10 business days to appear on your statement.

The free mystery gift is yours to keep and isn't refunded separately, because it has no cash value.

Picked the wrong shade?

Email us before you give up on it. Tell us your root color (a photo in daylight helps) and we'll tell you which shade will blend best. If it still isn't right, the 30-day guarantee applies as usual.

Damaged, defective or wrong item

If your order arrives damaged, leaking, defective or isn't what you ordered, email us within 14 days of delivery with your order number and a photo. We'll send a replacement at no cost or refund you in full, whichever you prefer. You don't need to return the original item.

Lost or missing packages

If tracking shows your package as delivered but you can't find it, or it hasn't moved for 7 business days, contact us. We'll work with the carrier and, if it can't be found, send a replacement or refund you. See our Shipping Policy for details.

Cancelling an order

Orders are usually processed within 24 hours, so please email us as soon as possible if you want to cancel or change an order. If it hasn't shipped yet, we'll cancel it and refund you in full. If it has already shipped, you're still covered by the 30-day guarantee.

Subscriptions

You can cancel, skip or change your Subscribe & Save plan at any time before your next billing date, from your account or by emailing us. Our 30-day guarantee covers your first subscription delivery. If a renewal is charged and you meant to cancel, email us before it ships and we'll cancel it and refund you in full.

Exchanges

We don't process traditional exchanges. If you'd like a different shade, the quickest route is to place a new order for the shade you want and email us about the first one. The 30-day guarantee covers it.

Sale items and bundles

Discounted orders and multi-kit bundles are covered by the same 30-day guarantee. We refund the amount you actually paid.

How to request a refund

  1. Email hello@retouvelle.com within 30 days of delivery.
  2. Include your order number (it's in your confirmation email) and the name on the order.
  3. We reply within 1 business day and confirm your refund within 2 business days.

Questions

Simmius Trade LLC
30 N Gould St Ste R, Sheridan, WY 82801, USA
Email: hello@retouvelle.com