Your Questions, Answered.

A two-step root and hairline touch-up kit. The Color Wand colors gray strands, and the Root Powder shades the scalp so thin spots at the part and hairline look fuller. It's temporary and washes out with one shampoo.

Retouvelle isn't a permanent dye. There's no ammonia or peroxide, nothing to mix and nothing that processes on your scalp, and it washes out with one shampoo. If you have allergies or very reactive skin, test a little behind your ear 24 hours before first use.

Yes. The powder shades the scalp at the part and hairline whatever your texture. For the wand, part your curls with your fingers and comb from the root outward so the color stays where the gray is.

Yes. It sits on the surface of the strand and washes out, so it won't interfere with your salon color. It's a simple way to stretch the weeks between appointments.

Once it sets (about 30 seconds), it resists transfer. Apply it to dry hair, let it set, and avoid heavy rubbing right after. It stays put until you shampoo.

Once set, it's water- and sweat-resistant for up to 48 hours or until your next shampoo. After swimming, check your part and touch up if needed.

Yes, that's the root powder's job. It adds a soft shadow of color to the scalp so the gaps between strands disappear. It can't grow hair, but it makes the hair you have look fuller.

One normal shampoo. Nothing special needed.

Used daily on the part and hairline, most kits last about 2–3 months. You'll use less if you only touch up for outings.

Match the hair at your roots, not your ends. Between two shades, choose the darker one. Still unsure? Email us a daylight photo of your roots and we'll recommend one.

Not yet. Our three shades are made for black to medium-brown hair. We'd rather be honest than sell you a shade that won't blend.

Orders are processed within 24 hours and dispatched within 2 business days, with tracking. US delivery usually takes 5–9 business days after dispatch. Shipping is $4.95, or free on orders over $49. Shipping Policy

Yes. We ship to Canada, the UK, most of Europe, Australia, New Zealand and more, at the same rates: $4.95, or free over $49. International orders may be subject to local import duties and taxes. Delivery times by country are in our Shipping Policy.

A little surprise from us, chosen to go with your kit. It's included free when you order now, and it changes from batch to batch, which is why we keep it a mystery.

Every order is covered by our 30-day money-back guarantee. Email us your order number within 30 days of delivery and we'll refund you in full. No forms, no return shipping. Refund Policy

Email us as soon as possible. If it hasn't shipped yet, we'll change or cancel it. Orders are usually processed within 24 hours.

Only if you choose it. One-time purchase is the default. If you pick Subscribe & Save, you get 15% off and a new kit every 2 months, and you can skip or cancel anytime from your account or by emailing us.